Terms of service.

BOOKING INFORMATION:

We ask that clients arrive at least ten minutes before their appointment to park, complete any necessary registration documentation and to avoid running into their appointment time. Should you arrive later than 15 minutes and your appointment cannot be accommodated, we may need to reduce your treatment time or alternatively reschedule.

Please book an appointment online. If you have any queries and aren’t sure what treatment is right for you, you are welcome to phone or email us.

BOOKING DEPOSITS:

To secure your appointment, a non-refundable booking deposit is required at the time of booking. This deposit will be deducted from your treatment bill on the day of your appointment. If you are unable to attend or arrive late, resulting in the need to reschedule, the deposit will not be refunded or transferred to a future booking. However, if you are deemed unsuitable for the treatment upon consultation, your deposit will be transferred as credit towards another service or product.

This policy helps ensure that our schedule runs smoothly and allows us to offer appointments to other clients who may be waiting. We understand that circumstances can arise, but as a small business, missed appointments or late arrivals significantly impact our ability to provide the best service to all clients. Thank you for your understanding and cooperation.

RESCHEDULING, CANCELLING AND NO-SHOWS:

We are committed to assisting you achieving your ultimate skin goals and we love it when you are too! For us to achieve this, attending your scheduled appointment(s) are paramount. We understand though that things come up or life events occur and you may not be able to always make these. Therefore, MiSkin has a 24hour cancellation policy in place and we kindly ask that should you need to reschedule or cancel your appointment, you do so providing a minimum of 24hours notice to ensure that an appointment can be given to someone else who is waiting or wanting an appointment time that you no longer want.

Should you cancel within 24hours of your appointment or not attend a confirmed appointment, MiSkin reserves the right to charge either a cancellation fee of $50 or take your booking deposit.

Parking:

There is designated and complimentary parking directly outside Parnell Natural Health. Should this be full, there is street parking down the adjacent road that is free to park for up to 2 hours.

return POLICY:

We aim to dispatch all orders within 24 hours, however, please allow extra delivery time for weekends and public holidays. Our shipping rate is $10 per order and our delivery is Monday to Friday with NZ Post. PO boxes are unable to be used for delivery addresses.

For returns, we want you to be happy with your purchase and ask that you choose carefully as we do not offer refunds for change of mind. Should you be dissatisfied with your order, please contact info@miskin.co.nz to arrange an exchange. You can return the product in its original condition within 14 days of purchase to exchange for another item. Products must be unopened and unused to be returned to us.

If the product is faulty or defective, we will happily arrange a replacement to be sent to you. Please send a photo of the item to our email above to arrange. Please note, MiSkin is not responsible for lost return packages to us.

COURIER SERVICE:

For online orders or product delivery product order requests, we offer a nation-wide courier delivery service. Packing and delivery of items is $10 delivered anywhere in NZ.

Regarding product purchases, you are welcome to purchase these online for a delivery fee of $10, or from the clinic at no charge either at your appointment or popping by - whichever you prefer.

Gift Card terms and conditions

MiSkin Gift Vouchers are valid for 12 months from the date of purchase and cannot be redeemed once expired.

They are redeemable on any treatment services purchased or completed in clinic, however, are not redeemable on online purchases. Gift vouchers are non-transferable and not redeemable for cash.

Please choose carefully as we do not offer refunds for Gift Vouchers.

Any vouchers that have been damaged, or had the value altered or informally amended, may void the voucher. MiSkin Aesthetics is not liable for any vouchers that may be damaged, lost or stolen.

GENERAL TERMS & INFORMATION:

Prices can change at any time. Whilst we will endeavour to let you know in advance, this cannot be guaranteed. All treatments, products and offers are subject to availability.

It is important that you provide accurate medical information when asked. MiSkin Aesthetics is not responsible or liable for any damage caused due to withheld information, or the failure to follow the instructions provided by our staff.

PRIVACY POLICY:

You, our clients, are very important to us. We are committed to protecting your privacy and respect the trust you place in us when providing us with your personal information. We will not sell any information that personally identifies you to any other third-party.